Skip to content
At Critical Business Analysis Inc. (CBA), we understand that large-scale capital projects and enterprise-level software implementations require more than just a vendor — they demand an experienced advisor.
We proudly offer Owner’s Representation for Software Implementations tailored to help owners navigate construction projects and technical rollouts with confidence. Whether you’re launching a major building project or deploying new project management software, CBA acts as your strategic partner — ensuring your goals are met, risks are managed, and your investments are protected.
Owner’s Representation for Software Implementations
Choosing and implementing project management software can be overwhelming. We help owners get it right — from software selection through training and support.
Services include:
Needs Assessment & Customization
Analyze workflows and tailor software configurations to your operations.Implementation Planning
Define timelines, tasks, and key milestones.System Integration
Ensure seamless connection to accounting, scheduling, and document systems.Training & Support
Provide hands-on training and post-go-live support.Change Management
Facilitate feedback and continuous improvement to drive adoption.Quality Assurance
Validate progress and performance throughout the rollout.
Meet the Experts
Chad Brady
Owner’s Software Representative SME | Senior Owner’s Representative | 29 Years in Construction
Chad is a results-driven, LEED Accredited construction expert with 29 years of hands-on experience in public and private projects across sectors like education, healthcare, commercial, industrial, and nonprofit.
He is known for delivering high-impact projects that leave lasting legacies in the community — from a $63M medical expansion to major flood recovery efforts. He brings practical expertise in field operations, design collaboration, software rollouts, and resolving challenges creatively and effectively.
Education: B.S. in Construction Engineering, North Dakota State University
Certifications: OSHA trained
Notable Projects:
Wilder Center – $38M mixed-use facility in Saint Paul, MN
St. Mary’s Duluth Clinic Expansion – $63M full-service medical facility
East Grand Forks Schools – $35M flood recovery and rebuild
Holly Henn
Owner’s Software Representative | President & CEO | Software Implementation & Project Strategy Expert | 20+ Years in Construction
Holly brings over 20 years of leadership in construction scheduling and project management for large-scale capital improvements. As CEO of CBA, she leads teams in delivering software solutions, custom training, and project staffing across the U.S.
Known for merging tech and team strategy, Holly has worked on high-profile builds for OSU Stadium Expansion, BP Husky, Mercy Health, Promedica, and more. She’s also a Six Sigma Black Belt and Certified Professional Coach, with a passion for optimizing processes and empowering people.
Education: B.S. in Construction Management, The Ohio State University
Certifications: Primavera P6 Advanced, Six Sigma Black Belt, Vistage Leadership, AutoCAD
Specialties: Project Scheduling, Implementation Strategy, Team Leadership
Notable Projects:
Falcon Glass Plant – Large-scale industrial new build
Pittsburgh Convention Center Schottenstein Arena AEP Coal Recapture Multiple Manufacturing Facilities
ProMedica HQ – Historical renovation and office development