Any Customer wanting to register for any CBA training class will be required to pay in full before any seat can be confirmed. All customers must accept these terms and conditions before registering.
Training Cancellation Policy:
Any customer canceling an employee attending CBA’s training class: if cancellation is made more than five (5) working days from the date of the first day of class will receive a full refund minus a $45.00 processing fee. If cancellation is made five (5) working days or less prior to course the entire course fee is non-refundable, but you will be able to send an alternate to that class for a period of 12 months.
Any customer cancelling for the second time within a 12 month period will not receive a refund, but will be able to send an alternate to that class within the next 12 month period.
CBA is not responsible for any expenses incurred by the customer in regards to class cancellation or attendance of our courses.
Terms of Payment:
All courses must be paid in full prior to the first day of class.
Training at the Customer Site:
All training performed at the customer site has a minimum fee based upon 5 people per class, regardless of number attending. The customer will also be responsible for all training materials, room, refreshments, lunch, computer equipment, software installation, set up and all instructors’ travel expenses. Any of these expenses incurred will be billed after the class, net 15-days.